Questions about the photo mosaic

Who can see my pictures?

Your order will be processed by us personally and is therefore visible to the Mosapics team. However, the individual images are automatically reduced, compressed and reformatted when uploading, so that your pictures are only available in small format.

Is there something I need to pay attention to for the main picture? Can it be a logo?

For a beautiful photomosaic, we recommend a main picture with many different colors and few details. Actually, there is hardly a picture with which we cannot make into a beautiful photomosaic! Of course, the main picture may also be a logo. The image can also be relatively small for the photomosaic. If there are any difficulties, we will address them with you.

Do the colors of the individual images have to match the colors of the main picture?

Different colors are not a problem. If the colors do not match, we will adjust the colors so that the main picture stays true to color.

Are all uploaded individual images used in my photomosaic?

In general, each image is used at least once in your photo mosaic. Unless more pictures were uploaded than the amount that would fit in the photo mosaic. If certain images interfere with the main picture, however, we reserve the right to remove them.

Can I have only the photo mosaic image file?

You can choose to only purchase the digital file in PDF format. You will also get the PDF version of your mosaic for each product for free.

How many pictures do I need?

More than 50 individual images are optimal, regardless of the product size. Generally, approximately 1500 – 2500 pictures fit into a mosaic. The possibilities range from a single image to thousands! The more images available for the project, the fewer repetitions there are in your photomosaic and the more clearly the main picture can be displayed.

Do you offer mosaics on postcards or as puzzles?

Theoretically, it’s possible to create mosaics in smaller formats. However, the individual images would hardly be recognizable. Since we want to offer our customers only products of the highest quality, we do not offer mosaic postcards and puzzles.

Can the display direction of the individual images change?

In order to provide us with the widest possible variety of individual images for the creation of your mosaic, we also use their respective mirror images in addition to the originals. This can lead to undesirable effects – especially when individual images contain text elements. If you do not agree with the standard mirroring of individual images in your mosaic, please let us know this when submitting the preview request.

What size are the individual images?

We adjust the size of the individual images according to the image format, the number of images, and the type of the main image. They usually lie at an edge length of 1/8” to 1”.

Questions about the order process

How can I order a photo mosaic?

First click on “Free Preview”, upload the main picture & individual pictures, and specify the material desired for your photo mosaic. This can still be changed later.

We are now creating your personal photo mosaic! Within one working day, you will receive your photo mosaic by e-mail as a preview, which we will gladly optimize further according to your wishes. This is all free of charge and without obligation.

Is your photo mosaic the way you want it? Your mosaic, along with a tracking number, will be sent to you immediately after receipt of payment!

How many images can I upload?
  1. The maximum limit is about 3,000 pictures per request. If you want more pictures, please contact us via e-mail.
Can I use scan images?

Sure, when uploaded as jpg! When scanning, however, the area around the image is also scanned. Therefore, we recommend that you remove this area with an image processing program before uploading.

Can I upload additional pictures to an order?
  1. We ask you to upload all images for one order together. In the case of an existing order, a new request should be made.
I can’t upload my pictures, what now?
  1. Please check if you have an advertising or JavaScript blocker installed, and deactivate it for our site. If this does not help, try to upload the pictures from another computer.Alternatively, you can send us your pictures via e-mail as a download. For this, you can send a link from GoogleDrive, DropBox or WeTransfer.
Is the preview really free?
  1. Yes, requests for previews and changes are completely free and do not obligate you to make a purchase.

How big can the pictures be?
  1. Maximum image size is 50Mb.
How long does it take to upload pictures?
  1. Using an average internet connection, uploading takes about 1 second per image thanks to image compression.
I haven’t received an order confirmation?!

After you’ve completed your preview request, a confirmation e-mail will be sent automatically. If this does not arrive within an hour, you may have mistyped your e-mail address. Or it’s possible that the e-mail has landed in the junk mail folder. Please contact us, and we will sort it out!

What happens to my uploaded photos?
  1. The pictures are only used for the creation of the photomosaic and will be deleted 3 months after receipt of payment. Please note that no re-ordering is possible! All data is protected until then, and nothing is passed on, copied, released, published or similar. If not ordered, all data will also be deleted after 3 months. If an early deletion of the data is desired, we are available at info@mosapics.com.

Questions about us

Who are you?

We began in Germany in 2008. Under the name MakeMyMosaic, we created the first photo mosaic. The idea arose when we were looking for a gift for a wedding. We wanted to present a personal gift with photos. We then developed our first photo mosaic. The guests of the wedding were very enthusiastic and there was a demand for more. We decided to professionally distribute photo mosaics in the future. Today, we are represented throughout Europe, and since 2017, also in the USA.

Why a mosaic from Mosapics.com?

There are two different ways to create a photo mosaic. With freeware programs, or other manufacturers, often only one photo collage is created and the main picture is added over it as a transparent layer. These are not real photo mosaics. We have developed a mosaic software that works with a lot of different parameters and positions the individual images so that they are used at the right place in the main image. This way, we achieve much clearer individual images and it is a true photo mosaic, in which the main picture emerges from the individual images.

When creating the free preview, all our mosaics are edited and optimized by hand. Furthermore, we will give you individual tips on your mosaic and also rework your change requests for free. A friendly and personal customer contact is very important to us.

There is also a great deal of attention paid to the production process, especially with the product canvas. Thanks to our many years of experience, we have been able to optimize a lot so we can produce the best possible print quality for all products. For this reason, we also use a specially developed and high-quality fabric for canvas on which the individual images are most clearly visible. But also our other products are all produced in the highest quality. Unlike other manufacturers, there are no small pixel dots in the individual images.